Last Updated: Jan 30, 2025
We value your satisfaction. Here’s how our refund and exchange policy works:
1. No Refunds for Live Selling Purchases
All purchases during Facebook Live and TikTok Live sessions are final.
No refunds will be issued for change of mind.
2. Return & Exchange Eligibility
We accept exchanges for defective or damaged items only within 3 days of receipt.
The item must be in original packaging and unused.
3. Process for Returns
Contact us via (E-commerce@empiretrendsph.com) with photos/ video of the issue.
Shipping costs for returns will be covered by the customer.
4. Store Pickup Orders
Items picked up in-store must be checked before leaving. No returns once taken.