Refund Policy

Last Updated: Jan 30, 2025

We value your satisfaction. Here’s how our refund and exchange policy works:

1. No Refunds for Live Selling Purchases

• All purchases during Facebook Live and TikTok Live sessions are final.

• No refunds will be issued for change of mind.

2. Return & Exchange Eligibility

• We accept exchanges for defective or damaged items only within 3 days of receipt.

• The item must be in original packaging and unused.

3. Process for Returns

• Contact us via (E-commerce@empiretrendsph.com) with photos/ video of the issue.

• Shipping costs for returns will be covered by the customer.

4. Store Pickup Orders

• Items picked up in-store must be checked before leaving. No returns once taken.